Equipment: Electrovert Vectra
Machine Serial Number: VC3-30148
Software Installation: Wave II Version 4.37.0
Previously Installed Version: 4.35.2
1. Problem Description
The customer attempted to install Wave II software version 4.37.0 on a Vectra machine currently running version 4.35.2.
During execution of the installation application, the following error appeared:
Error (-5001: 0x80070002)
The InstallShield Wizard stopped the installation and would not allow the software update to proceed.
2. Error Investigation
The installation error was reported to ITW EAE Software Engineering.
Initial investigation suggested that the installation package may not have transferred correctly or that the installation files may have encountered an issue during extraction to the USB flash drive.
The software engineer recommended resending the installation package through WeTransfer and having additional personnel download and test the package.
3. Recommended Installation Procedure
Software Engineering provided the following installation procedure:
Close any open programs and installation dialogs.
Restart Windows.
Allow the machine software to start completely.
Exit the machine software and allow it to close completely.
Log off the current Windows machine account.
Log into Windows using the actual Admin account.
Verify that VectraVC3 software is not running.
Locate Setup.exe in the installation folder.
Right-click Setup.exe and select Run as administrator.
Follow the installation prompts.
Important: Running Setup.exe as administrator while logged into the standard machine Windows account is not sufficient. You must log into the actual Windows Admin account before starting the installation.