Knowledge base

Recent articles

• How do I set the clock on my Protocol3 control?

  First turn off recorder function Second go into the Configuration Menu Thi...

• How to Install a New MPM Software License

  Prior to starting this process you should have contacted Technical Support t...

• How do I download Benchmark software from ITW EAE?

  Confirmed customers can download software from our FTP site.  Please contact...

• Prodigy Door Icon Frozen on Startup what should I do?

  When you power on the Prodigy machine with the hood in the open position you...

• My FXD sometimes vibrates during a move or when idle. What should I do?

  Sometimes, an FXD can have vibration issues after a move is commanded or whe...

• How do I use my oven manual card?

  The manuals for many Despatch ovens, ship with the oven on a USB thumb drive...