Determine reason for starting in Hardware Simulation:
Machines this could happen on: OmniMax, OmniES, EC4, EC3, VC3, VC2, VES3, VES2, VES, AS1C, AS2C, AS1CSS, AS2CSS, AS2CDW or Batch Cleaner.
1. Error Messages in the Log with the current version of software as of 3/4/22 or newer.
1.1. I/O - Error Binding Socket During Startup
1.1.1.Skip to Step 2 below and go through troubleshooting Steps
1.2. I/O - Multiple Analog Boards With Same Address or I/O - Analog Board With Invalid Address
1.2.1. Shut down the software.
1.2.2. Power off the computer.
1.2.3. Power down the machine.
1.2.4. Check the Analog Boards Addressing and change accordingly.
1.2.5. Restart the Software and try again.
1.3. I/O - Multiple SSR Boards With Same Address or I/O - SSR Board With Invalid Address
1.3.1. Shut down the software.
1.3.2. Power off the computer
1.3.3. Power down the machine.
1.3.4. Check the Digital Boards Addressing and change accordingly.
1.3.5. Restart the Software and try again.
1.4. I/O - Multiple Digital Boards With Same Address or I/O - Digital Board With Invalid Address
1.4.1. Shut down the software.
1.4.2. Power off the computer.
1.4.3. Power down the machine
1.4.4. Check the Digital Boards Addressing and change accordingly.
1.4.5. Restart the Software and try again.
1.5. I/O Failed to Reset Network During Startup or I/O – No Response Error During Startup
1.5.1. Shut down the software.
1.5.2. Open File Explorer and browse to C:\Programdata\Electrovert\<Machine Name> (Win 7 and 10) or C:\Programfiles\Electrovert\<Machine Name> (Windows XP). Right click on <Machine Name>.cfg and select Open With and choose Notepad.
1.5.3. At the very beginning under [Machine], verify Machines I/O NIC IP Address=10.10.10.2.
1.5.4. Verify Ethernet I/O Main Modules IP Address=10.10.10.1.
1.5.5. Restart the Software and try again.
Verify that everything is set up properly:
2. Cable Connections
2.1. Make sure the machine software is shut down. Power down the machine.
2.2. Go to the Main Module.
2.2.1. Disconnect all the Modules from the Main Module.
2.2.2 Disconnect the crossover cable from the Main Module.
2.2.3. Reconnect the crossover cable to the Main Module making sure that it is seated well and installed in the connector labeled NETWORK.
2.3. Back of Computer.
2.3.1. Disconnect the crossover cable from the back of the computer.
2.3.2. Reconnect the crossover cable to the back of the computer making sure that it is seated well and in the correct “IO” spot.
2.4. Power the machine back up, restart the Software and try again.
3. Ethernet Adapter.
3.1. Shutdown the machine software.
3.2. Logout of the machine user.
3.3. Login to the Admin user.
3.4. Go to the Network Connections.
3.4.1. In Win 10, type “Network Connections” in the search and click View network connections.
3.4.2. In Win 7, go to Control Panel → Network and Sharing Center. Click “Change adapter settings”.
3.4.3. In Win XP, go to Start → Settings → Network Connections.
3.5. Right click the “Ethernet IO” adapter and select Properties.
3.6. In the “This connection uses the following items:” listbox.
3.6.1. Only “Internet Protocol Version 4 (TCP/IPv4)” checked.
3.6.2. Everything else Not checked.
3.7. Select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties.
3.7.1. Select “Use the following IP address:”
3.7.2. Change “IP address:” to 10.10.10.2
3.7.3. Change “Subnet mask” to 255.255.255.0
3.7.4. Click OK.
3.8. Click OK.
3.9. Restart the computer.
3.10. Restart the Software and try again.
4. In the machine Software go to menu View → Logs.
5. Check the error message that is given on startup. If it is “I/O - Error Binding Socket During Startup” the network communication is still not working.
Check LEDs and Communication:
1. Check LEDs on Main Module.
1.1. Reset should be flashing with the other LEDs every 5 to 10 seconds. (Normal)
1.2. PWR LED should be on Solid.
1.3. HRTBT should be flashing regularly around once or twice a second.
1.4. Check the LNK LED near the Ethernet Adapter
1.5. If Reset is solid red all the time, there is a problem with the board. (Failed)
2. Check LEDs on adapter.
2.1. Verify that the Link light on the back of the computer where the crossover cable is connected, is on. If the Ethernet Adapter’s LEDs are not lit up at all then there is something failing before the adapter or the adapter itself is bad. - Skip to Try the other Ethernet Adapter.
3. Check communication, both methods work. Only need one to verify.
3.1. Check Network Status
3.1.1. Go to Network Connections as described above.
3.1.2. Right click “Ethernet IO” and select Status.
Note: Status may be grayed out if it sees the Adapter as unplugged.
3.1.3. Verify Bytes
3.1.3.1. Sent (Computer) and Received (Main Module) both counting - network communications are not the issue.
3.1.3.2. Only one, either Sent (Computer) or Received (Main Module) is counting - pay attention to which one is not counting.
3.1.3.3. Neither Sent or Received is counting up - network communication has not been resolved - Skip to Try the other Ethernet Adapter
3.2. Check ping.
3.2.1. Open the Command Prompt application.
3.2.2. Type “ping 10.10.10.1” (Main Module) and “10.10.10.2” (Ethernet IO Adapter)
3.2.3. Both are receiving 100% (0% loss) - network communications are not the issue.
3.2.4. One is receiving at 100% (0% loss) , One fails (100% loss) - pay attention to which one fails.
3.2.5. Both fail (100% loss) - network communication has not been resolved.
Try the other Ethernet Adapter:
1. Close the software.
2. Logout of the machine user.
3. Login to the Admin user.
4. Go to Network Connections as described above.
5. Right click on ”Ethernet IO” and go to Properties.
5.1. In the “This connection uses the following items:” listbox
5.1.1. Select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties.
5.1.2. Select “Obtain an IP address automatically”. Click OK.
5.1.3. Click Close.
6. Right click the “Customer…” adapter and select Enable.
7. Right click on ”Customer…” and go to Properties.
7.1. In the “This connection uses the following items:” listbox
7.1.1. Only “Internet Protocol Version 4 (TCP/IPv4)” checked.
7.1.2. Everything else Not checked.
7.2. Select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties.
7.2.1. Select “Use the following IP address:”
7.2.2. Change “IP address:” to 10.10.10.2
7.2.3. Change “Subnet mask” to 255.255.255.0
7.2.4. Click OK.
7.3. Click OK.
8. Shut down the computer.
9. Power down the machine.
10. Switch the crossover cable on the back of the computer to the “Customer” labeled Ethernet Adapter.
11. Power up the machine, restart the Software and try again.
Note: If still in Hardware Simulation repeat steps from Verify that everything is set up properly: using the “Customer…” Adapter.