ITW EAE Support Center

How do I contact Despatch Tech Support?

Here is the information to contact our Tech Support group.  Tech Support is your first point of contact for equipment troubleshooting, part number identification, service quotes, warranty parts request, spare parts lists, service scheduling, general equipment information.  You can also refer to this article for a complete list of contact and holiday information for our global Parts and Service teams.  


RegionEmailPhoneOffice Hours
U.S./Canadadspsupport@itweae.com800-737-8110, option 65 am – 4:30 pm CDT
Latin America/
+1 573-317-3054 (US) option 65 am – 4:30 pm CDT
+1 573-317-3054 (US) option 65 am – 4:30 pm CDT
Asia (Solar)
+86 139 6219 18618 am – 5 pm GMT+8
Asia (Oven)
+1 573-317-3054 (US) option 65 am – 4:30 pm CDT

If you need assistance with Parts Quotes, Ordering Parts or Logistics for your parts orders, please contact the Parts Department.  For invoice requests, please send those to for fastest response.

MyLinda is the author of this solution article.

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