Here is the information to contact our Tech Support group. Tech Support is your first point of contact for equipment troubleshooting, part number identification, service quotes, warranty parts request, spare parts lists, service scheduling, general equipment information. You can also refer to this article for a complete list of contact and holiday information for our global Parts and Service teams.
| DESPATCH | |||
| Region | Phone | Office Hours | |
| U.S./Canada | dspsupport@itweae.com | 800-737-8110, option 6 | 5 am – 4:30 pm CDT |
| Latin America/Mexico | dspsupport@itweae.com | +1 573-317-3054 (US) option 6 | 5 am – 4:30 pm CDT |
| Europe | dspsupport@itweae.com | +1 573-317-3054 (US) option 6 | 5 am – 4:30 pm CDT |
| Asia (Solar) | dspsupport@itweae.com | +86 139 6219 1861 | 8 am – 5 pm GMT+8 |
| Asia (Oven) | dspsupport@itweae.com | +1 573-317-3054 (US) option 6 | 5 am – 4:30 pm CDT |
If you need assistance with Parts Quotes, Ordering Parts or Logistics for your parts orders, please contact the Parts Department. For invoice requests, please send those to sharedservices@itweae.com for fastest response.