How To Contact Service and Support

Below you will find the contact information to reach our Parts & Service departments worldwide via email or phone.  You can also submit a request via our Online Portal.  Be sure to download the attached file with this contact information to keep handy for future reference.

To get back to you as quickly as possible, we would ask your support in observing the following best practices:

• Use this guide to send your request to the appropriate group for your specific request.
• Only submit your request to one (1) support group email.  Submitting the same request to multiple teams may lead to a slower response time.  Our team will be responsible for rerouting any requests that get sent to the wrong group.   
• If we’ve done a good job with your ticket, we would prefer you complete the 1 question satisfaction survey at the bottom of your Closed Ticket Notification rather than replying with a “thank you” which re-opens the ticket for us.
• If you need assistance with a new issue, please submit a new request or email rather than replying to a previous one as this also will help us respond quicker.

Our goal is to assist you as quickly and accurately as possibly.  By working with us to use this Contact Information to submit your request to the correct group, and by observing these best practices, we are confident we will be able to continue to improve the service we provide.

Parts Contact Information

Contact for:  Parts quotes (with part #’s), Parts orders, Parts logistics (shipping information).   For invoice requests, please send those to sharedservices@itweae.com for fastest response.

*Note…we are no longer using the emails of usparts@itweae.com, euparts@itweae.com, slparts.ap@itweae.com, vsorders.ap@itweae.com, or dporders.ap@itweae.com so please be sure to update any contact information you may have with these emails.

Technical Support Contact Information

Contact for: equipment troubleshooting, part number identification, service quotes, warranty parts request, spare parts lists, service scheduling, general equipment information.

*Note…we are no longer using the emails of helpdesk.nl@itweae.com, tsc.ap@itweae.com, or msupport@itweae.com so please be sure to update any contact information you may have with these emails.

U.S./Canada

Mexico/Latin America

Europe

Asia