ITW EAE Support Center

Global Parts Group Contact Information

Here is the information to contact our Parts group.  Parts is your first part of contact for Parts quotes (with part #’s), Parts orders, and Parts logistics (shipping information).  For invoice requests, please send those to sharedservices@itweae.com for fastest response.  You can also refer to this article for a complete list of contact and holiday information for our global Parts and Service teams.  

EAE OfficeEmailPhoneStandard Office Hours
Chinaparts@itweae.com+86 512 6841 33788:30 am – 5 pm GMT+8
Singapore+65 6286 66358 am – 5 pm GMT+8
US  1-800-737-8110, option 4
 +1 573-346-3341, option 4
5 am – 5 pm CDT
Mexico01 800 718 16148:30 am – 5:30 CDT
Netherlands  +31 162 4832778 am – 5 pm CET (Friday until 3 pm)

If you need help with equipment troubleshooting, part number identification, service quotes, warranty parts request, spare parts lists, service scheduling, or general equipment information you should contact the appropriate Tech Support group.

M
MyLinda is the author of this solution article.

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