ITW EAE Support Center

How do I get a license for the option I just purchased?

The Technical Support teams can help you get the licenses that you need. The teams will require a few things from you before they can actually generate your license:
  • Proof of purchase: provide an electronic copy of the ITW sales order showing that the option was purchased
  • A licenseinfo file: a text file that is generated on and unique to the machine where the license is needed. Here’s how to generate the licenseinfo file:
  • Go to the Windows desktop Start button
  • Type GetLicenseInfo in the Search program and files box (alternatively, you can go to C:\Program Files (x86)\Speedline\ then double-click on the file GetLicenseInfo.exe)
  • Select Benchmark for Printer (for MPM products) or Benchmark for Dispenser (for Camalot products). This will create a licenseinfo file and store it in the directory C:\BenchmarkTemp
  • Go to C:\BenchmarkTemp and copy the file LicenseInfo – (machine serial#).txt.
  • Email the proof of purchase and the licenseinfo file to the appropriate Technical Support team
    • For Americas/Europe licenses contact MPM Technical Support at mtsc@itweae.com
    • For Asia contact Shen Yi Xi at xyshen@itweae.com in China and Amos Tengo at ateng@ITWEAE.COM for the rest of Asia.

The Technical Support team will respond with the license key file that contains your license and info on how to install it.


M
MyLinda is the author of this solution article.

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