ITW EAE Support Center

Best Practices for Contacting Parts, Service, or Support

We understand that you would like to get the requested help or information from us as quickly as possible.  Although we are focused on continuous improvement and reduction of our response times, there are some things that customers can do to ensure we have the information up front that we need to provide a faster response.  When we don't get the right information (such as not providing the machine serial #) or the information is sent to the wrong support/email group, valuable time can be lost requesting and waiting for this information to be able to proceed.  

We have created an eLearning course that highlights some of the key steps you can take to ensure we can process and respond to your requests as quickly as possible.  

The short course is available through our online learning portal by clicking one of these links:

English Course

Spanish Course

The links are also available through our website at

We have also attached a short, one-page document to this article that summarizes the key information covered in the course. 

For more information on our eLearning program, refer to this article.

MyLinda is the author of this solution article.

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