We understand that you would like to get the requested help or information from us as quickly as possible. Although we are focused on continuous improvement and reduction of our response times, there are some things that customers can do to ensure we have the information up front that we need to provide a faster response. When we don't get the right information (such as not providing the machine serial #) or the information is sent to the wrong support/email group, valuable time can be lost requesting and waiting for this information to be able to proceed.
We have created an eLearning course that highlights some of the key steps you can take to ensure we can process and respond to your requests as quickly as possible.
The short course is available by going to our new Training Portal here (currently in beta). To get to the course once you are on the web page, click on the Course Search widget and then click on the actual course widget as shown in the images below.
We have also attached a short, one-page document to this article that summarizes the key information covered in the course.
If you are a current ITW EAE customer and interested in becoming a beta course tester/learner, please fill out this short survey,