Spare parts quotes are valid for 90 days from date of creation.
ITW EAE Support Center
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- Is there a minimum order requirement?
- Can I place an order with a credit card?
- What information needs to be included on my PO?
- What is the ITW EAE Online Inquiry Tool and how do I access it?
- How do I obtain ITW EAE part numbers?
- Can I return an order?
- How do I get a copy of my invoice?
- How will my parts ship?
- What warranty is offered on my spare parts?
- How do I get a part replaced if my machine is under warranty?
- How will warranty replacement parts be shipped?
- If a part is in stock, when will it ship?
- How do I get a spare parts quote?
- How will I know when my spare parts order has shipped?
- Do I have to send a PO to place a parts order?
- What payment or credit terms are offered to new customers?
- I am a new customer. What information do you need to set up my account?
- What is the lead time for spare parts that are not in stock?
- How do I obtain ITW EAE's credit profile/banking information?
- How do I obtain ITW EAE's W-9?
- How do I contact the Parts Department?
- How do I indicate that my order is for a Machine Down requirement?
- How do I indicate that my order is for an Urgent Requirement?